Privacy Policy


March, 2020


This Privacy Policy describes how Sahal collect, use and disclose your Personal Data through the use of Sahal Drivers’ mobile applications and websites (respectively “Apps” and “Websites”), as well as Services and features.

This Policy applies to our Drivers/ partners (such as driver and Delivery partners)/

Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes your full name, nationality, telephone number, email address, your image, government-issued identification numbers, vehicle and insurance information.


We collect Personal Data about you in the following ways.

When you provide your Personal Data to Sahal

We collect your Personal Data when you willingly provide it to Sahal. For example, you may provide your Personal Data to Sahal when you:

  • complete your profile or register with us (such as your name, contact information and other identification information where needed);
  • provide information to assess your eligibility to provide services as a Sahal driver partner or delivery partner (such as your driver’s license information, vehicle information and background check results (as legally permissible));
  • verify your identity through various means (such as social media logins).






When you use Sahal Services

We may collect your Personal Data through the normal operation of our Apps, Websites and Services. Some examples are:

  • Location data (driver and delivery person): Sahal collects this data when the Sahal app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device
  • feedback, ratings and compliments;
  • information about how you interacted with our Apps, Website or Services (such as features used and content viewed);
  • personal data you enter in messages when you use our in-app communication features; and
  • personal data that may be captured through your interaction with us, our agents.


Location and other Personal Data about drivers

if you are a driver, we may collect:

  • telematics data such as your vehicle speed;
  • device data (such as accelerometer data, GPS location, your IMEI number.
  • your vehicle registration data;
  • personal data that may be captured through your interaction with us.
  • Other personal Data like image, license and vehicle ownership
  • Location data (driver and delivery person): Sahal collects this data when the Sahal app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device



Sahal may use your Personal Data for the following purposes

Providing services, Safety and security purposes

Sahal will use your Personal Data to provide our Services. This includes using your Personal Data to:

  • interact you to provide Services;
  • create and update your account;
  • conduct due diligence checks;
  • verify your identity;
  • validate your rides;
  • track the progress of your trip and detect abnormal trip variations;
  • enable features that personalizes your App, such as lists of your favorite places and previous destinations;
  • make your experience more seamless, such as automatically filling in your registration such your one-time password
  • protect the security or integrity of the Services and any facilities or equipment used to make the Services available;
  • process and manage your rewards;
  • enable communications between us and users and such as notifications;
  • process, manage or verify your application of promotions, rewards and subscriptions with Sahal;    
  • enable our partners to manage and allocate fleet resources.
  • screening driver and delivery partners before enabling their use of our Services;
  • identifying unsafe driving behavior such as over speeding and providing personalized feedback to driver partners;
  • verifying your identity when you log in to Sahal DRIVER APP;
  • using device, location, profile, usage and other Personal Data to prevent, detect and combat fraud or unsafe activities;
  • sharing drivers and passengers’ location and details when the emergency button feature is activated;
  • monitoring compliance with our terms and conditions, policies and Driver’s Code of Conduct.
  • detecting, preventing and prosecuting crime


Marketing and Notifications

We may use your Personal Data to market Sahal, sponsors’ and advertisers’ products, services, events or promotions. For example, we may:

  • send you alerts, updates, promotional materials, festive greetings; and
  • notify, invite and manage your participation in our events or activities.

We may communicate such marketing to you by post, Push notifications, short message service, online messaging service.

If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, please click on the unsubscribe link in the relevant email or message. Alternatively, you may also update your preferences in our App settings.



We may share Personal Data with various parties for the following Purposes. These parties May include:

Other users

For example: 

  • If you are a passenger, we may receive incoming message to check only whether booking transaction is success or not .
  • If you are a passenger, we may share your pick-up and drop-off locations.
  • If you are a driver partner, we may share your Personal Data with your passenger including your name and photo; your vehicle makes, Plate number, number plate, location and average rating.
  • If you are a delivery partner, we may share your Personal Data with your selected merchant and user, including your name and photo; your vehicle makes, model, location and average rating.

With Sahal legal advisors and governmental authorities

We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties. This may take place to fulfil the legal purposes (mentioned above), or any of the following circumstances:

  1. where it is necessary to respond to an emergency that threatens the life, health or safety of a person; or    
  2. where it is necessary in the public interest (e.g., in a public health crisis, for contact tracing purposes and safeguarding our community).




We retain your Personal Data for the necessary duration of time to fulfill the Purposes outlined in this Policy unless a longer retention period is required. Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to erase and prevent access or use of such Personal Data for any purpose other than compliance with this Policy, or for purposes of safety, security, fraud prevention and detection, in accordance with the requirements of applicable laws.





We will take every reasonable legal and technical measures to ensure that your Personal Data is protected. This includes measures to prevent Personal Data from getting lost, or used or accessed in an unauthorized way. We limit access to your Personal Data to our employees on a need-to-know basis. Those processing your Personal Data will only do so in an authorized manner and are required to treat your information with confidentiality.



In accordance with applicable laws, you may be entitled to:

  • ask us about the processing of your Personal Data, including to be provided with a copy of your Personal Data;    
  • request the correction and/or (in some cases) deletion of your Personal Data;
  • in some cases, request the restriction of the processing of your Personal Data, or object to that processing;
  • withdraw your consent to the processing of your Personal Data (where we are processing your Personal Data based on your consent);
  • Personal Data based on consent or performance of a contract; and 
  • complain to the relevant data privacy authority if your data privacy rights are violated.